FAQ
Product Care
Keep p.o.p. in a cool, dry place (like a pantry or cupboard). Don't refrigerate or store in a sealed container.
Product Delivery & Refunds
Please don't have p.o.p. delivered to an address where it will be exposed to direct sun, rain, or other detrimental elements. It should not sit in a warm temperature or in a moist environment. Please contact us within 7 days of receipt for refund or replacement.
What type of sugar do you use?
We use cane sugar and brown sugar. We do not use corn syrup. Please see our Nutritional Information page for our more information.
Do you make a product without butter or sugar?
So sorry, not at this time. We do love vegans and support people who are watching their sugar intake, though :)
Do you make a nut-free flavor?
We sure do! Our Fennel & Seeds flavor is seed-based and really crunchy. Even nut lovers but it. It tastes like a biscotti.
Are you gluten-free?
All of our butter crunch flavors are, except for our Fire Pistachio, which may contain traces of gluten. We're happy to say that our Apple Pie is now topped with a gluten-free "crust."
What is the nutritional value of p.o.p. candy?
Please see our Nutritional Information page.
How long do your products last?
Sealed packs: About 6 months after delivery
Cello bag packaging (clear bag with red clasp): 2-3 weeks after delivery
Gift boxes and Crazy 8s: 6 weeks after delivery
Tins: 4 months after delivery
Sealed packs: 6 months after purchase at a retail location
When will my order arrive?
Because we make our product fresh, standard delivery time is 5-7 business days after your order is received. During the holidays, delivery time is about 7-10 days b/c we complete orders in the order they are received. If you want your order sooner or have a specific delivery date in mind, include it in the field provided during the order process.
What shipping method do you use?
We try to keep shipping costs down by using USPS Priority Mail whenever possible. You can select express shipping choices if you'd like to expedite your order.
Can you ship to a P.O. Box?
We can ship to a P.O. Box when using USPS Priority Mail.
How do I track my package?
Do you ship internationally?
What if I want to pickup my order or have it delivered?
Do you do business gifts or special custom flavors/packaging?
We do indeed! Please see our Business Gifts and Custom Favors pages. We get great feedback about the way we're able to customize both business and special event requests.
I want p.o.p. in my retail shop! How do I reach you about this?
Please send your request on our Wholesale Interest page.
Do you donate p.o.p. candy?
We've donated to a number of organizations and community-based efforts since we began, but find that we are not able to respond to the so, so many donation requests we receive. Feel free to submit a donation request, and we will contact you if we are able to participate. Thanks for thinking of us for your event, and we appreciate your understanding about this.