FAQ

Product Care

Keep p.o.p. in a cool, dry place (like a pantry or cupboard). Don't refrigerate or store in a sealed container.

Product Delivery & Refunds

Please don't have p.o.p. delivered to an address where it will be exposed to direct sun, rain, or other detrimental elements.  It should not sit in a warm temperature or in a moist environment. Please contact us within 7 days of receipt for refund or replacement.

What type of sugar do you use?

We use cane sugar and brown sugar. We do not use corn syrup. Please see our Nutritional Information page for our more information.

Do you make a product without butter or sugar?

 So sorry, not at this time. We do love vegans and support people who are watching their sugar intake, though :)

Do you make a nut-free flavor?

 We sure do!  Our Fennel & Seeds flavor is seed-based and really crunchy. Even nut lovers but it. It tastes like a biscotti.

Are you gluten-free?

 All of our butter crunch flavors are, except for our Fire Pistachio, which may contain traces of gluten. We're happy to say that our Apple Pie is now topped with a gluten-free "crust."

What is the nutritional value of p.o.p. candy?

Please see our Nutritional Information page.

How long do your products last?

Sealed packs:  About 6 months after delivery

Cello bag packaging (clear bag with red clasp):  2-3 weeks after delivery

Gift boxes and Crazy 8s:  6 weeks after delivery

Tins:  4 months after delivery

Sealed packs:  6 months after purchase at a retail location

When will my order arrive?

Because we make our product fresh, standard delivery time is 5-7 business days after your order is received. If you want to it sooner or have a specific delivery date in mind, include it in the field provided during the order process.

What shipping method do you use?

We try to keep shipping costs down by using USPS Priority Mail whenever possible. You can select express shipping choices if you'd like to expedite your order.

Can you ship to a P.O. Box?

We can ship to a P.O. Box when using USPS Priority Mail.

 How do I track my package?

When we process the postage for your order, an email is sent to you with tracking information.
 

Do you ship internationally?

We are not able to ship outside of the United States at this time.
 

What if I want to pickup my order or have it delivered?

You can request the order pick-up option when you place your order, and pick it up at our Santa Monica kitchen or at a live event. We will email you back to your confirm your request and any logistics.
 

Do you do business gifts or special custom flavors/packaging?

We do indeed!  Please see our Business Gifts and Custom Favors pages. We get great feedback about the way we're able to customize both business and special event requests. 

I want p.o.p. in my retail shop! How do I reach you about this?

Please send your request on our Wholesale Interest page.

Do you donate p.o.p. candy?

We've donated to a number of organizations and community-based efforts since we began, but find that we are not able to respond to the so, so many donation requests we receive. Feel free to submit a donation request, and we will contact you if we are able to participate. Thanks for thinking of us for your event, and we appreciate your understanding about this.